Better Living Now Helps Diabetic Patients Stay Healthy As Featured In Today's DietitianHAUPPAUGE, NY. March 3, 2005 — New Customer Service Initiative Improves Compliance. A new customer service initiative from Better Living Now (www.betterlivingnow.com) is helping diabetes patients and others suffering from chronic care medical conditions remain healthy. Better Living Now (BLN), a full-service national provider of chronic care medical supplies, equipment and pharmaceuticals, initiated its proprietary Chronic Care Compliance Program to help improve patient compliance with prescribed health regimens.The program serves as a reminder system for BLN’s member base including those suffering from diabetes, asthma, respiratory diseases and other conditions requiring chronic care and maintenance. Once an order has been placed, an individual is registered as a BLN member and eligible for program benefits. Under the program, specially trained BLN customer service representatives initiate reminder calls to members to ensure seamless continuity of care. Representatives will then contact physicians or pharmacies for prescription renewal and fill necessary supply orders.“We recognize that following doctor’s orders is not always easy. Our Chronic Care Compliance program helps patients adhere to their health regimens by eliminating all of the guesswork involved in ordering supplies or refilling prescriptions,” said Joseph Golder, Chief Operating Officer for Better Living Now. “BLN takes care of everything, from identifying each patient’s specific needs to completing and filing insurance claims.”At the hub of the effort is a proprietary computer software program that identifies which BLN patients are running low on supplies or require a prescription refill. Customer service representatives view daily “action lists” highlighting patients who need courtesy calls to facilitate re-ordering of necessary equipment or medication for diabetes or other chronic care regimens. Patients are identified by the system well before their supplies are depleted to ensure timely replacement and eliminate treatment gaps.Currently, about 15,000 of BLN’s 80,000 diabetic members are actively participating in the company’s Chronic Care Compliance Program. Participation ensures that these patients are always well-supplied with blood glucose monitors, test strips, needles and syringes, insulin and the latest insulin pump therapy, in addition to their prescribed medications.“Patients are happy to hear from us,” said Sandra Marcelin, a BLN Customer Service Representative. “Most of the time, they don’t even realize they are running low on their supplies or prescriptions. We are not only saving them time and effort, but keeping them healthier, as well.”For more information about joining Better Living Now’s Chronic Care Compliance Program, or for a complete listing of available products, log onto www.betterlivingnow.com. Multi-lingual assistance is also available toll-free at 1-800-854-5729.
About Better Living Now Based in Hauppauge, N.Y., Better Living Now is a full-service national provider of healthcare products and services, specializing in the needs of patients with diabetes and other chronic conditions. BLN is the single source for prompt home delivery of supplies, medical equipment and pharmaceuticals including diabetes supplies, respiratory care, oxygen therapy, scooters and wheelchairs, and mastectomy products, among others. BLN carries a full catalog of products and services from most major manufacturers, offered at price points significantly below retail. For mastectomy patients, BLN also offers a private boutique for personalized fitting of prosthetics and customized garments. All insurance claims and paperwork are managed by BLN and members are only required to submit co-payments, if necessary. BLN participates in Medicare and most managed health care plans. Orders may be placed on the company’s easily-navigated website, www.betterlivingnow.com.For a complete list of accepted insurances or for more information, please visit the company’s website, or call 1-800-854-5729.